YOUR RELIABLE PORTABLE SANITATION SOLUTION
To provide our customers with unparalleled service and value utilizing “state of the art” equipment, resulting in the development of long lasting business relationships.
True Loo’s wide range of portable restrooms are the latest in portable sanitation design and technology.
LUXURY RESTROOM TRAILERS
All new “state of the art” luxury restroom trailers utilizing the most up to date design and technology.
Keep your employees/attendees happy and healthy with our hand cleaning solutions – a must in today’s world.
Service is what we do! At True Loo we understand that “excellent” service is what it’s all about and everything we do revolves around achieving and maintaining that excellence.
Portable sanitation is an essential aspect of your event and/or job site and can easily determine the success or failure of such. In the case of an event, an inadequate portable sanitation plan will lend to attendees leaving your event earlier than optimal, resulting in negative feedback and diminished returns. Likewise, on a job site, inadequate portable sanitation will result in lost productivity as workers tend to leave the job site to seek out alternative facilities, while also resulting in a health and safety issue with a noticeable uptick in absenteeism and tardiness.
WE ARE FULLY COMMITTED TO QUALITY SERVICE
We have identified 9 essential aspects in achieving and maintaining an excellent level of service. They are as follows:
- Our phones are answered by actual customer service representatives, NO ROBOTS! No buttons to push!
- We offer same day delivery if you call us by noon each day, or next day delivery is guaranteed.
- All our routes are GPS monitored in real time so we can react quickly e.t.a. questions and emergency deliveries or emergency service orders.
- All our service techs are fully trained and certified and their training continues throughout their tenure with the latest techniques and procedures.
- Our service techs follow a 5 step deodorizing and cleaning plan which includes pressure washing and sanitizing with a biocide spray on every service visit. If any restroom or other equipment is damaged during its rental period we will repair it on site or replace the restroom or equipment ASAP.
- We employ a quality control supervisor who inspects our rented restrooms and equipment on site to make sure we are maintaining an excellent level of service.
- All our service techs are in uniform and easily identifiable as True Loo service techs. They are also fully equipped with all safety equipment. Hard hat, eye protection, surgical mask, safety vest and gloves.
- All True Loo’s restrooms, luxury restroom trailers, service vehicles and other equipment is “state of the art”, all designed and engineered incorporating the latest in technology, comfort and aesthetic.
- True Loo’s service is guaranteed if you are not satisfied with any aspect we will correct the situation until resolved.
True Loo is a local family operated business based in Cumming, Georgia, operating in Metro Atlanta and surrounding areas. The Hawkins brothers, Jeremy and Bill first got into the portable sanitation industry back in 1990. They each worked for national and multi-national portable sanitation related corporations simultaneously. In doing so, they learned the ins and outs of the industry and the most important aspects of providing service excellence, along with the strengths and weaknesses of large corporate conglomerates in the portable sanitation service sector.
The Hawkins brothers then took what they learned and developed their own model incorporating all the strengths and “best business” practices of their former large corporate employers. They then refined them into a model which emphasizes developing strong interpersonal business relationships, consistently analyzing and improving best service practices and most importantly the procurement, enrichment and acknowledgement of our most valuable asset… our employees, the “TRUE” heart and soul of True Loo!
EXPERTS IN THE FIELD
Our management and sales teams have a combined experience in the portable sanitation industry of over 150 years.
WE’VE GOT YOUR BACK!
Let us manage your whole portable sanitation plan. From the correct type of equipment needed, to the correct amount needed, to the perfect placement of the equipment in your event or job site space.
SERVICING ALL METRO ATLANTA
True Loo services all of Metro Atlanta encompassing all 11 counties.
We are a local family operated business and we take pride in providing superior customer service.
As a superintendent in the Atlanta area for 10 years, I went through several temporary facility companies not thinking there was much of a difference until I started working with the folks at True Loo. They simply provide better, newer, matching toilets that present well to clients, and support the job site well. They follow that up with reliable service, billing, and communication, with pricing right in line with their lesser competition. During the pandemic they provided hand wash stations and hand sanitizer stations with matching colors and new logos. The clean, uniformed look helped show our workers and our clients that were responding accordingly to the new challenges. This is one recommendation that I can make with no hesitation or concern that the company will underperform.