Frequently Asked Questions About
Atlanta Portable Restroom Rental!
Looking for portable restrooms in Atlanta and the surrounding area? Before you book, make sure you’re working with a company that delivers quality, reliability, and personal service. Here are the top questions to ask —
and how True-Loo answers them.
💵 Are there any hidden or extra fees I should know about?
Many companies add delivery, pickup, fuel surcharges, waste disposal, or environmental fees after you’ve signed. At True-Loo, the price we quote is the price you pay. No hidden fees. No surprises. This helps you stay on budget, whether you’re planning an event or managing a construction site.
☎️ Can I speak with a real person when I call?
Absolutely. We don’t use frustrating automated phone systems. When you call True-Loo, you’ll always get a knowledgeable team member who can answer questions, adjust your rental, or handle last-minute needs.
🧼 Are units guaranteed to be cleaned before delivery?
Yes. Every portable restroom is fully serviced, sanitized, and stocked before delivery. Our team follows strict cleaning protocols so you can be confident your unit arrives fresh and ready to use.
📸 Can I get pictures or specs of the actual units I’m renting?
Yes — transparency is important. We’ll provide photos and specifications of the exact units available, including dimensions, color, and features like hand sanitizer dispensers or sinks.
🛠️ What happens if a unit is damaged?
If accidental damage occurs, simply let us know. We’ll arrange for a quick repair or replacement. We handle issues fast so your event or jobsite keeps running smoothly.
🧴 Do you provide handwashing stations or hand sanitizer dispensers with the rental?
Yes. We offer both standalone handwashing stations with fresh water and soap, as well as mounted hand sanitizer dispensers inside units. These add an extra layer of comfort and hygiene for your guests or crew.
➕ What happens if I need more units than I originally ordered?
No problem. We can quickly scale up your order if demand increases. Many event planners order a baseline number of units, then add more once ticket sales or headcounts are confirmed.
💲 Are there discounts for long-term rentals?
Yes. Long-term rentals (such as for construction sites) qualify for discounted rates. The longer you rent, the more you save.
🚚 How quickly can you deliver units in an emergency?
We specialize in fast turnaround. For urgent needs — like last-minute events, storm response, or unexpected crowd sizes — we can often deliver same-day within the Atlanta metro area.
🎉 Do you service special events differently than construction sites?
Yes. Event units are set up to look sharp and stay spotless, often with higher service frequency. Construction units are rugged and durable, designed to stand up to heavy daily use.
♿ Can I get ADA-compliant or wheelchair-accessible restrooms?
Absolutely. We offer ADA-compliant units with ground-level entry, wide doors, and full interior turning radius for wheelchair users.
🔄 How do you handle maintenance during multi-day events?
For multi-day events, we provide scheduled cleanings and restocking. Our crews discreetly service units to keep them fresh without disrupting your guests.
🚛 What kind of trucks or equipment do you use for delivery and servicing?
We use modern service trucks equipped with vacuum pumps, fresh water tanks, and safe disposal systems. This ensures clean, efficient, and eco-friendly servicing.
📑 Can I see proof of your insurance and permits?
Yes. We’re fully licensed and insured. Documentation is available upon request, giving you peace of mind that you’re working with a professional provider.
🏠 Do you have local staff or are you a national call center?
We’re proud to be locally based right here in Georgia. Our team knows the area, traffic patterns, and event venues. That means faster delivery, better service, and a real local connection.
✅ Why Choose True-Loo?
When you rent with True-Loo, you’re not just getting a toilet — you’re getting cleanliness, reliability, fast delivery, and real human support. Whether it’s a wedding, festival, construction site, or emergency need, we’ve got you covered.
